CRM stands for customer relationship management, the systematic management of customer relationships. CRM software brings contacts, deals, tasks and communication together in one place.
A data processing agreement (DPA) sets out, under Article 28 GDPR, how a service provider processes personal data on behalf of a business. It is mandatory whenever a processor is used.
An e-invoice is an invoice in a structured electronic format that allows automatic processing. In Germany, the European standard EN 16931 has been the benchmark since 2025.
The General Data Protection Regulation (GDPR) is EU Regulation (EU) 2016/679 on the protection of personal data. It has applied directly in all EU member states since 25 May 2018.
The GoBD are the German Federal Ministry of Finance's administrative rules on proper electronic bookkeeping, record retention and tax authority data access. The current version dates from 14 July 2025.
Kanban is a method for making work visible as a flow and limiting the number of items in progress through WIP limits. It prescribes neither roles nor fixed iterations.
Single sign-on (SSO) is a login method in which users sign in once to a central identity provider and can then use several applications without further passwords. Common standards are SAML and OpenID Connect.
Software as a Service (SaaS) is software that a vendor runs in its own cloud and provides to customers via browser or app on subscription. Customers manage neither servers nor updates.